Prior to Booking
What does "Admin Hours" mean?
During our "Admin Hours", we are working on responding to emails, inquires, finalizing contracts, communicating with our booked clients, etc. During these hours is when you can expect our response. Outside of our "Admin Hours", we cannot guarantee a response unless you are a booked clients for the upcoming weekend. These can also be considered our "Business Hours/Days".
Love your work! How soon should I book you for my wedding?
You should book as soon as you can, some dates book a year in advance. We do try our best to accommodate last minute bookings so its always worth emailing us to check.
Do you provide trials for hair and makeup for brides prior to contracting them?
We only provide trials for brides who have contracted us for their wedding date. Trials are meant to try out styles, get to know your Lead Artist and work out the nitty gritty so your special day is the most relaxing part of your day.
Can you accommodate a large group or bridal party?
Yes, we specialize in accommodating large groups. We have worked with up to 15 ladies for both hair and makeup on a wedding and can accommodate any group size with enough notice/availability.
Once contracted, am I able to take away services if someone drops out prior to my wedding?
We do not allow removing services from a contract once signed. Once a contract is signed and your wedding date is officially booked, we block out our Artists schedule to be locked in for your wedding. When numbers are changed, it can effect the minimum and remove a job away from an Artist. If someone drops out, we recommend finding someone else who would love to have a service done for your wedding. The Client will be required to pay that part of the final balance whether it has been assigned to someone new or not.
Once contracted, am I able to add services prior to my wedding?
Once you are contracted, you absolutely can request to add more services! A request must be put in via email at least 7 days prior to your date, and as long as we have the artist or timing to accommodate them, we will send over an addendum to add to your original contract. Newly added services will be charged based on current rates posted on our website.
Rates & Fee's
What numbers are included for the minimum? Does my trial go towards the minimum?
For weddings, day of minimums are calculated by the services that will be provided day of your wedding. Trial rates are not included in that total.
What if I don't need enough services day of my wedding to meet the service minimum?
If you don't meet the service day of minimum based on the services needed for your wedding date, we would add the remaining difference as an additional fee to your final balance. If you later decide to add more services, the fee will be recalculated unless you add more than the fee, in which it would be waived.
EXAMPLE: Bride Day of Hair $200 + 6 Dry Hair Styling $750 = $950 so a $50 additional fee will be applied during Peak Season (minimum $1,000)
What is the retainer due to book for weddings?
The non-refundable retainer is $200 for Bride, plus $50 per each additional service. This payment will be deducted from the final balance due that is to be paid 14 days prior to the wedding date.
I am ready to book but I need some time to come up with the full retainer amount. Do you have payment plan options?
If needed, we have the option of splitting the retainer into two payments. 50% of the retainer will be due to lock in your contract, and the other 50% will be due 4 weeks from your contracting date.
When is the final balance due?
The final balance, total minus retainer, plus the final travel fee, will be due 14 days prior to the wedding date. An invoice will be sent to the contracted client 3 weeks prior to the wedding date.
What is your travel mileage fee?
We charge $1.15 per mile, round trip, from Rosé Beauty Bar (WA) or Phoenix Sky International Airport (AZ) to the final getting ready location. If your final getting ready location exceeds 150 miles round trip, a $0.95 mileage fee will be charged. For every additional artist you have on your wedding, an additional $0.50 will be added per mile, round trip.
EXAMPLE w/2 Artists:
Venue is 65 miles one way: 65 miles x 2 x $1.65 = $214.50
Venue is 95 miles one way: 95 miles x 2 x $1.45 = $275.50
Are gratuities included in your rates?
Gratuties are not included in our rates and are not requried. If you feel you had an amazing experience with your team, gratuties are greatly appreciated. (average gratuties ranges between 15%-30% per service.)
One of the best ways to show your appreciation is to leave us a review on Google of your experience with our team after your wedding date. We greatly appreciate each and every one of them. Additionally, we would love to be emailed your professional photos provided by your photographer to add to our portfolio.
Do you work on holidays?
We do work holiday weekends but there will be an additional fee of $100 per Artist for these following holiday weekends but not limited to: Memorial Day, 4th of July, Labor Day, Thanksgiving, Halloween, Christmas and New Years.
How can I guarantee that Brooke will be my lead artist in WA?
Brooke Galasso is not guaranteed to be the Lead Artist on your wedding date in Washington. You may put in an advanced request via email for Brooke to be your Lead Artist. If the request has been put in with enough notice, and approved by Brooke, a $300 additional fee will be added to the final balance.
Do you have an early start time additional fee?
If the Onsite Beauty team is required to have an arrival and set up time of 6:30AM or earlier, then a $50 fee will be charged per Artist, per 30-minutes.
What if I would like to have more than my allotted number of artists to help with timing?
Any client requesting more than the allotted number of artists set for the date out of timing convenience of the Client, a $200 per additional Artist fee will be applied to the final balance.
How far is your team willing to travel? How does the travel fee work for far distances?
Our team is willing to travel however far is needed but with that in mind, the travel fees are higher. Weddings with a travel distance longer than 250 miles roundtrip from Rosé Beauty Bar (WA) or PHX (AZ) will be required to pay for a one room, one night accommodations that will be booked by Onsite Beauty Artistry. We will do our best to find the most affordable, acceptable accommodations. Once the contract is signed and the retainer is paid, we will book the stay to lock in lower rates. The travel fee and accommodation rate will be added to the final balance. If you are inquiring to have the team travel out of state, or a destination, a custom package will be created.
What about travel to Chelan, a San Juan Island, or a town within the Olympic Peninsula, WA? What are the travel fees?
We do travel to these locations for weddings. These locations for weddings have a flat $250 travel fee plus require a two-night, one room accommodations that will be booked by Onsite Beauty Artistry. We will do our best to find the most afforable, acceptable accommodations. Once the contract is signed and the retainer is paid, we will book the stay to lock in lower rates. The travel fee and accommodation rate will be added to the final balance.
Contracted Brides
How do I prepare for my trial?
We have outlined EVERYTHING you need to know about your trial located on our page "EVERYTHING TRIALS". Once you have read through everything and have any more questions, send us over an email and we can help answer anything!
When will I know who my Lead Artist is?
You will find out who your Lead Artist is once we reach out to book your trial appointment roughly 3 months prior to your wedding date. As we contract weddings for the season, Artists may be switched around due to scheduling but will be set by then.
Wedding Day Details
What brand of makeup products do you use?
We use the highest quality makeup products to ensure you have a long lasting look that photographs beautifully. We have chosen different products that we love from different lines. We have products from lines such as: MAC, It Cosmetics, Urban Decay, Smashbox, Tarte, Anastasia, Laura Mercier, Nars, etc.
Do you offer airbrush?
At this time, we exclusively use cream and liquid products that are formulated for longevity! Unfortunately because of back-orders with no date of availability and discontinuation of our favorite airbrush foundation brand, we no longer offer airbrush. (Fingers crossed that changes!)
How do I prep for my hair and makeup service?
We have outlined EVERYTHING you need to know about how to prep your hair and skin for your services, located on our page "WEDDING DAY". Once you have read through everything and have any more questions, send us over an email and we can help answer anything!